At Lake Lady, when you place a wholesale order, your zip code is protected, meaning no other retailers in your area will carry our products. This exclusivity is valuable and something we take very seriously. It ensures that you have a unique advantage in your area, which is why we are equally committed to maintaining the integrity of this arrangement.

If you need to cancel your order, we do allow cancellations up to 30 days prior to your scheduled delivery date. However, once that 30-day window has passed, your order is fully binding. By placing an order with us, you are making a commitment, and cancellations will not be accepted after this point. Cancellations within this period negatively affect not only our business but also our ability to offer opportunities to other potential retailers in your area.

We ask that you be mindful of this policy and plan your orders accordingly. This allows us to continue providing exceptional service and support to all of our retail partners while preserving the exclusive nature of our brand in your area. Thank you for your understanding and cooperation in following these terms, which are crucial to our business and your success as a retailer.